Introducing First Response, the first web based service to use a smart phone’s GPS to accurately and quickly locate an emergency caller.   The response time for many emergencies is critical often leading to life saving situations, the Ambulance services’ 8 minutes target is the pinnacle of these.   For most incidents an arrival time of less than 60 minutes is called the golden hour where more crimes are solved, lives are saved and property less damaged.

First Response is a professional service which aims to provide emergency operators in 999 emergency call centres with an accurate location using the caller’s smart phone.  The GPS in smart phones is activated using an SMS message to point the browser towards the First Response web application.  When activated the GPS location is immediately broadcast, pin pointing their location on a detailed background map. The caller can then use other functions including streaming live video or take a high resolution picture of the incident.  If the caller’s primary language is not the same as the call centre operator, they can use the ‘Live Translate Chat’ feature which auto-translates the 25 most popular languages in the UK including  Urdu, Hindi, Welsh, Polish and other European languages.
Early data from live testing looks to reduce the time to locate a caller to less than one minute.  Not only will this enable more emergency services to hit their response time targets but will save lives as well.

We are actively engaging with the emergency services to pilot First Response to allow us to collect more data and improve the service.  Please contact us on 07850 949023 or john.mulcahy@meta-cannect.com.