First Response is a platform that enables responders to gain vital information about a caller’s situation. It is designed around modern web protocols, using the latest technology. It has a very simple to use interface for both the caller and the call handler, allowing training to be done in minutes.

When used in combination the First Response platform is a powerful tool that will save lives and help the emergency services shave vital minutes off the response times.

The ecosystem currently has 4 main components:

Server/Database Cloud:

The backend server and audit database run in the cloud and are accessible 24/7. The traffic to and from is fully secured using SSL and HTTPS authentication, and the audit database is password encrypted. The server is highly optimised to allow maximum throughput and ensure all calls are handled efficiently. The auditing database keeps track of every transaction made during a call, so a full suite of customised reporting can be carried out, from the smallest detail to the bigger picture

Caller Web Application:

This is the component that the caller interacts with. It is a highly optimised web application, designed to work on even the slowest mobile network. It has a very simple to use user interface and changes dynamically dependent on the user’s phone capabilities. It allows the caller to transmit their location, stream video, upload high definition imagery and text chat in up to 45 different languages with our live chat translation feature.

 

 

Call Centre Client:

This component is used by the call centre operator. It is very easy to use, and is completely web based so there is no need for any custom software installations or changes to hardware infrastructure. Calls can be managed from start to finish using this component or it can be integrated into existing CAD work flows. The operator can use this interface to see the caller on the map, see the live video that is being streamed and see the high definition images that have been sent. They can also use the live translation chat feature from this screen allowing them to converse with someone in a different language. The operator can also see a screen shot of the user’s device so that they know what the user can see on the screen at any one time. They can also forward calls to the mobile response application so that the responders can see the same information whilst on route.

Mobile Response Web Application:

This is a web app that can be used on an in-vehicle device or on a handheld device by a responder. It allows the call centre to forward a call to the device so that the responder can see the same information as the call centre, such as the location, video stream and high definition imagery that is coming from a caller. It also shows the responders location on the map relative to the callers to assist in locating the caller on the ground.