Our First Response platform is constantly being improved with new and updated features. This post will show some of the exciting updates and features that have recently been added.

Overview map

We have added a live overview map that shows all current callers locations, as well as the mobile response units (tracking optional for mobile response units). Clicking on a call opens a popup that displays the live video stream (if available) and a button that allows the call handler to open the call into the main window. If the caller is moving the markers will also move on this overview map.

Video playback

Our live stream feature now supports live pause and playback. The user can now pause a live stream and rewind the video using the time bar slider to replay the video in real time. The time is also displayed so the user can go to a specific time if required. The user can switch back to the live stream at any time.

Re-configurable feature panels

Each feature panel can now be minimized/expanded and dragged to different parts of the screen. This enables the user to tailor the call details window to their own preference.

Other changes

We have :

• simplified the user interface whilst simultaneously expanding  the on screen space available to the user. This gives an easier to use and richer user experience.
•  added a table of all available mobile response units if they are currently on a call.
• changed  the Mobile Response application so that it is now a web application rather than a native app. This change enables us to provided better support and makes deploying the application much easier for users.

Meta Cannect Ltd has an extensive road map of new features that we will be adding over the coming months. For more information or to request a new feature please contact us on 07850 949023 or john.mulcahy@meta-cannect.com.